Returns & Exchanges
RETURNS, REFUNDS, AND EXCHANGES
Returns/exchanges on eligible items are accepted within 14 days of order delivery confirmation. The return request must be initiated within this 14-day window. Returns must be in new, unworn, unaltered, undamaged, and unwashed condition. We reserve the right to refuse any worn, damaged, or modified merchandise.
Please note that we do not accept returns or exchanges on any clearance/last-chance or customized merchandise, including but not limited to personalized items, sizing modifications, embroidery, gift wrap, limited-edition collections, etc.
Once your return request has been approved and you receive the return label, you have up to 14 days to deliver the return-eligible item(s) to your USPS (United States Postal Service) location. If your return shipment enters the mail stream after this period, it will not be accepted. In such cases, we kindly offer two options: the item may either be returned to you at your expense or, depending on the item's condition, it may be donated or responsibly disposed of.
NON-REFUNDABLE ITEMS
Shipping and handling charges are non-refundable unless the item is faulty or incorrect. For any return or exchange initiated for reasons other than defect or incorrect delivery, the refund will be for the purchase amount minus the incurred shipping expenses.
EXCHANGE REQUEST
Should the customer elect to exchange for a new product of like-kind or otherwise, the customer will be responsible for any upcharge fees and/or shipping & handling expenses. If a customer elects to switch to a product of lesser value, the difference will be refunded to the original payment method within 3-5 business days. Please note that credit card refunds may take up to 10 business days for your bank to process, depending on their policies. This can vary between credit card issuers.
When submitting an exchange request, inventory will only be reserved for up to 7 business days. If the exchange order has not entered the mail stream within this timeframe, we cannot guarantee product availability.
Please note that the original item must be received before a new product is dispatched.
RECEIVING A REFUND
Refunds will be issued once we have received your returned item(s) and inspected them. Any items that are damaged upon arrival are not eligible for a refund. Refunds do not include any shipping or handling charges unless the item is faulty or damaged. Your refund will be credited to the original payment method and will reflect the order price minus any shipping fees. Only one prepaid shipping label is permitted per order.
Please note that credit card refunds may take up to 10 business days for your bank to process, depending on their policies. This can vary greatly between credit card issuers.
FAULTY OR DAMAGED GOODS
We guarantee our merchandise to be free of manufacturing defects. Should you receive a defective item, we will gladly accept it for a refund or exchange. In the case of damaged or faulty merchandise, we will cover the return shipping expenses.
To report faulty or damaged goods, you must notify us within 48 hours of delivery with supporting photo evidence. Any damage claims submitted after this period will not be eligible for a refund or exchange.
To initiate a return under our guarantee, follow the steps for returns detailed above. Items must be returned in new, unworn, unaltered, undamaged, and unwashed condition. Returns made under this guarantee must be made within 14 days of delivery confirmation. We reserve the right to refuse any worn, damaged, or modified merchandise.
INTERNATIONAL ORDERS
International orders are not permitted through our self-service portal and are initiated by contacting our customer support team via chat or email at support@taylormadescrubhats.com. For international returns, the return shipping cost will be charged at cost and debited from the refunded amount. The same return and exchange timelines apply, but please allow for longer transit times.
TRACKING RETURNS AND REFUNDS
You will receive an email notification when your return is received and when your refund is processed. Returns are processed in the order they are received and will typically be completed within 3-5 business days of package arrival. Please allow time for us to process your return and for your bank to process any refunds.
TMSH GUARANTEE
We stand by the quality of our merchandise and are committed to customer satisfaction. Our guarantee ensures your item is free of manufacturing defects and covers the costs of return shipping in the case of defective items. Returns under our guarantee must be initiated within 14 days of delivery confirmation. We reserve the right to refuse any worn, damaged, or modified merchandise.To initiate a return or exchange, please click here.